Mobility Program Manager

Employer: Hopelink
Job Type: Full Time
Salary: $50k annually DOE
Location: Bellevue, WA
Opening Date: 11/29/2017
Closing Date: When filled

Job Description:

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

Summary: Hopelink's Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, entrepreneurial, collaborative problem solving. This position oversees key mobility management projects and initiatives, supports mobility coalitions, and supervises Mobility Management staff. This position is funded through federal, state, and local funds and grants, and is contingent upon continued future grant funding. The ideal candidate will be resourceful, self motivated, and posses a passion and interest in making an impact in the local community. 

Job Duties:

Essential Functions: (Note: Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)

  • Manages mobility coalitions and workgroups, which may include the King County Mobility Coalition's subcommittees and three subregional mobility coalitions in King County. Staff support functions include member recruitment and engagement, planning and facilitating meetings, and creating and executing work plans. Current projects for this position include (1) transportation coordination for vulnerable populations in an emergency and (2) access to work and school.
  • Plans, organizes, coordinates, recruits, assigns, and supervises the work of Mobility team staff; provides training as needed; prioritizes and balances staff workloads among other managerial duties.
  • Manages the Travel Ambassador program by organizing and delivering region-wide travel options trainings to human and medical service personnel. Implements train-the-trainer programs to develop a corps of Travel Ambassadors at agencies throughout King County.
  • Manages the Getting Around Puget Sound program by recruiting and training volunteers on region-wide travel options and developing relationships with social service agencies and community centers where trained volunteers provide travel options assistance directly to older adults, youth, people with disabilities, and individuals with lower incomes.
  • Maintains and expands Mobility programs and services, including scope, format, schedules, location, and content.
  • Develops and manages Hopelink's transit orientation program, which trains low-income individuals and families, immigrants and refugees, and veterans to ride transit in King County and take them on group excursions to helpful destinations using public transit. This includes building partnerships with human service agencies, cultural community centers, and veterans housing and support groups.
  • Recruits, trains, organizes, assigns, and supervises volunteers in support of programs. Provides recognition to and maintains an active pool of volunteer travel trainers.
  • Develops strategies for seeking other funding sources; leverages existing funding with non-FTA federal programs; and builds partnerships with transportation and human service providers to launch new projects/programs that fill gaps in special needs transportation.
  • Establishes and maintains systems to track and analyze program data in, and provides volunteer data to the Hopelink volunteer manager and program data to the Mobility Manager.
  • Evaluates training programs and activities and determines effectiveness in accomplishing grant objectives; recommends changes and improvements as needed; plans, develops, implements, and maintains new and existing services.
  • Travels to and works at offsite locations to promote networking connections, including at community partner locations, or various Hopelink sites.
  • Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
  • Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adhere to the Hopelink Standards of Conduct.
  • Regular attendance and punctuality is essential to our business and to this position.
  • Other duties as assigned.
  • Practices and achieves Hopelink's Core Competencies in order to support Hopelink's overall strategy, team goals and individual goals.


Required Qualifications:

  • Two years project or program management experience, preferably related to passenger transportation services; demonstrating effective contract management, program marketing, training, and implementation.
  • Bachelor's degree in Public Administration, Transportation/Urban Planning, Social Services, Communications, Adult Education, or related field preferred.
  • Strong planning and organizational skills.
  • Exceptional verbal, written and presentation skills required with the ability to communicate effectively, with contractors, other employees, and outside agencies using tact, courtesy, and good judgment.
  • A strong knowledge of Word, PowerPoint, and Excel is required.
  • Experience overseeing data management.
  • Must be able to travel via personal vehicle to offsite work locations or meetings within the region on a weekly basis.
  • This position is a Service Critical Employee with specific attendance requirements. More information is available in the Hopelink Adverse Weather Policy. Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies. Manage own transportation needs in adverse weather, including possible limitations to public transportation options. Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Preferred Qualifications:

  • Previous supervisory experience strongly preferred.
  • Proven experience in catalyzing others to launch new initiatives with successful outcomes.
  • Knowledge of passenger transportation services in King County and Puget Sound, including human service transportation.
  • Understanding of performance measurement and action planning strategies.
  • Experience with SurveyMonkey, ArcGIS, and/or Salesforce a plus.
  • Demonstrated ability in designing, marketing, implementing and evaluating training programs.
  • Bilingual candidates are encouraged to apply. 

Supplemental Information:

Physical Demands: The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions.

  • Must be able to lift 30 pounds on an occasional basis.
  • Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms.
  • Vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderately quiet in a cubicle work space.

Licenses, Certificates and other requirements:

  • Travel as necessary within or outside of King County via automobile.
  • A valid Washington State driver's license and reliable personal transportation are required (travel expenses are reimbursed).
  • Proof of personal automobile liability insurance.
  • Must pass criminal background check through the Washington State Patrol. 

How to Apply:

See the complete posting and to apply.

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